Showing posts from August, 2013

When Went Offline: A Customer's Experience

I am not sure whether I should blog about this, but being one of the customers of I feel I should write about what happened this morning.

So, as usual, I logged the site name www[dot] followed by, I always had landed on the yatra's site with Salman Khan standing near the Yatra logo, which has "creating happy travellers" punchline underneath. But, today afternoon when I logged in there was something different. The view of the page gradually surprised me. I did checked again, but the display was same-a domain parking webpage. I thought of calling customer care to inform them that their site might have been hacked.But, Later as I google 'yatra', I see a news as "Yatra fixes its website; rivals Goibibo, Makemytrip gain" as I read on the news, I got to know about 'how probably the management had forgotten to renew the domain name.

As Dhruv Shringi is doubtful about whether the domain name had 'really' expired. In fa…