Showing posts from June, 2015

Fly the new feeling – My Vistara Experience

Travelling on India's newest full service carrier was an amazing experience - delicious food on board, courteous staff and thoughtfully created in-flight magazine.
I am not a frequent flyer, however I do keep notice of every small thing that pertains to service quality and overall customer experience.
For this travel, I'll share my experience in five specific areas as given below:
Check-in: This was really simple and hassle free. As Vistara fly from Terminal 2 of Chhatrapati Shivaji International Airport (CSIA), the check-in area is elaborate and adequately staffed.
Baggage: Staff at check-in counter are very courteous, they ask and confirm whether you baggage contains any fragile items. My guitar was properly handled and personally handed over to me at Delhi airport.
Boarding: There was proper announcement and arrangement for boarding for each class.
In-flight Dining: Ah! I was surprised. Amazing food and in fact I learnt that the menu is planned every week.
In flight announcemen…